Shipping & Delivery

At Mettalo.com, we are dedicated to providing a seamless shopping experience with free standard shipping for all orders within the United States. Below are the details regarding our shipping, cancellations, address changes, and resolution of delivery issues.

Shipping Details

  • Handling Time: Orders are processed within 1-3 business days.
  • Transit Time: Once shipped, delivery takes approximately 3-6 business days.
  • Coverage: We only ship to addresses within the United States.

Order Processing

Orders are processed Monday through Friday, excluding public holidays.
You will receive a confirmation email after placing your order and a separate email with tracking information once your order has shipped.

Order Cancellation

If you wish to cancel your order, please contact us immediately at support@mettalo.com.
Orders can only be canceled before they are processed for shipment. Once an order has been shipped, cancellations are no longer possible.

Address Changes

If you need to update your shipping address, please contact us promptly at support@mettalo.com.
Address changes can only be made before the order has been shipped. We cannot guarantee modifications once the order is processed.

Delivery Issues

We strive for accurate and timely delivery. However, if you experience any issues, please review the following:

  • Lost or Delayed Packages: If your package has not arrived within the estimated transit time, please contact us for assistance. We will work with the carrier to resolve the issue.
  • Damaged Packages: If your package arrives damaged, please take photos of the packaging and product and email us at support@mettalo.com.
  • Incorrect Deliveries: In the rare event you receive the wrong item, contact us immediately so we can resolve the issue.

Shipping Restrictions

We do not deliver to P.O. boxes or APO/FPO addresses.
Orders may be subject to verification to ensure accuracy and prevent fraud.

Customer Support

For questions or concerns regarding your shipment or order, please reach out to us:

✉️ Email: support@mettalo.com
📱 Phone: +1 (201) 361-3909
📌 Address: 400 Commons Way Ste 165, Bridgewater, NJ 08807, USA
🕘 Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (GMT-05:00).

We are committed to providing reliable delivery and exceptional customer service. Thank you for choosing Mettalo.com!