FAQs

How can I place an order on Mettalo?
Ordering on Mettalo is simple! Browse our premium home decor collection, select your desired items, and add them to your cart. Proceed to checkout, review your order details, and securely complete your purchase.

What payment options do you accept?

We accept only one payment methods, that is  PayPal, secure payment gateways for your convenience.

Do you ship internationally?

Currently, we offer shipping exclusively within USA. Shipping fees and delivery times vary by location. Please consult our Shipping Policy or contact us for further information.

What is your shipping process?
Orders are processed within 1-3 business days after confirmation and delivered within 3-6 business days across USA. For more details, please refer to our Shipping Policy.

What is your return policy?
Your satisfaction is our priority! If you’re not completely happy with your purchase, you can return eligible items within 30 days of delivery for a refund or exchange. See our Refund Policy for full details.

Are Mettalo products eco-friendly?
We are committed to sustainability and offer many products made with recycled materials or through eco-friendly processes, promoting a more conscious lifestyle.

Can I track my order?
Yes! Once your order is shipped, you’ll receive a confirmation email with tracking details to monitor your delivery's progress.

Do you provide interior design recommendations?
While we don’t offer formal design consultations, our team is available to provide product suggestions and design tips. Contact us via email or live chat for personalized advice.

How do I contact Mettalo’s customer support?
We’re here to help! For questions, concerns, or feedback, email us at support@mettalo.com.

Are your website images accurate?
We strive to provide accurate and detailed product images. However, slight variations in color or texture may occur due to monitor settings or lighting. For specific details about a product, feel free to contact us.