Return & Refund Policy

At Mettalo.com, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process to ensure you enjoy a seamless shopping experience.

Return Policy

You may return items within 30 days from the date of delivery for a full refund or exchange, provided the items are in their original condition. Products must be unused, undamaged, and in their original packaging. Certain exceptions apply to personalized, custom, or final sale items.

How to Return an Item

  1. Contact Us: To begin a return, please reach out to our customer support team at support@mettalo.com with your order number and reason for the return.
  2. Return Authorization: Upon approval, you will receive a prepaid return shipping label.
  3. Return Shipment: Affix the label to the package and drop it off at the nearest carrier location.
  4. Processing Time: Returns are processed within 5-7 business days from receipt of the returned item.

Refund Policy

Once the returned item is inspected and confirmed in its original condition, a refund will be issued to your original payment method. Please allow 5-7 business days for the refund to appear on your statement, depending on your payment provider’s processing time.

Exchanges

If you would prefer to exchange an item, please indicate this when initiating your return. Exchanges are subject to product availability. In cases where the requested item is out of stock, a refund will be issued.

Delivery Issues

In the unlikely event that you receive a damaged, defective, or incorrect item, please contact us at support@mettalo.com. Kindly provide your order number along with photos of the issue so we can promptly resolve the problem. We will offer either a replacement or a full refund for damaged or incorrect items.

Non-Returnable Items

Certain items are excluded from the return policy, including personalized, customized, or final sale items. Please review product details before making a purchase.

Additional Information

We recommend inspecting your order immediately upon delivery to ensure everything is in proper condition. If you have any questions or concerns, do not hesitate to contact our customer support team at support@mettalo.com.

Our goal is to provide you with a positive shopping experience, and we are committed to resolving any issues promptly and professionally.